These are the frequently asked questions about the platform. If you have any other questions, at the end you have a contact form, we will be happy to help you.
Registration is simple. From the create profile page you must fill in the required fields and read and accept the privacy policy. Afterwards you will receive a confirmation email to activate your account. If you do not receive the email, please contact us at info@sugardaddyplanet.com.
To log in, there is a button at the top of the platform that says Login. Once you click it, a new tab will open where you can enter your username and password or your email and password. You can also log in directly from here.
If you have forgotten your password, you can recover it from the login page. First, click on Recover Password, then the system will ask you for your email address. Once entered, you will receive an email where you can change and set a new password. You can also do it from here: password recovery page.
If you need to change your email address you can do so from your profile, under the Paramètres tab. Delete your old email and enter the new one. A message will be sent to the old email asking you to accept the change – as shown in this screenshot:
In the Profile tab you will find the Edit button, where you can make the necessary changes to your profile, including changing your username – as shown in this screenshot:
When you open your profile you must add a photo. Remember that profiles without a photo are deleted. If you wish to change your photo, you can do so from the same place as your profile photo: simply tap on your profile photo and the Change Photo button will appear.
If you wish to upload photos to your album you can do so from the Les médias tab, where you can share photos, videos, and even music on your profile.
In some cases, the system may not allow you to upload photos if they are too large, too heavy, or use an incompatible format.
You can use online tools to reduce file size, such as tinyjpg (tinyjpg.com). You can also try uploading different photos. If you notice any errors, you can contact us through our contact form.
There is no limit to the number of photos, so you can upload as many as you wish.
Group photos or photos showing minors are not permitted. Photos that violate community and respect standards are not allowed.
This includes images with violent, explicitly sexual, or non-consensual nude content, as well as photos that promote hate, harassment, racism, or any form of discrimination. Photos that violate others’ privacy are also prohibited.
If any of your photos have disappeared, a moderator may have removed them for not complying with the site rules. If you disagree, send an email to info@sugardaddyplanet.com.
Due to misuse by some profiles, this option is not available. As this website is a dating platform, promoting other social networks is not permitted.
Au Planète Sugar Daddy we do not verify profiles at initial registration, but we do carry out checks on suspicious or reported profiles.
In some cases, if a moderator considers a profile suspicious or possibly false, verification may be requested to confirm authenticity. Verification is carried out through a video call or a gesture photo.
Our platform works simply through a membership system that Sugar Daddies must pay in order to chat with Sugar Babies.
There are three types of memberships: monthly (Bronze), quarterly (Silver), and annual (Gold).
Sugar Babies have a free Enjoy Baby membership.
Refunds are made to your bank account and take approximately 10 days. You can read our Refund Policy and Terms of Service here.
You can cancel it from the Subscription tab in your profile. The system will ask you to confirm. Once cancelled and the contracted period ends, you will no longer have access to messages.
If you have cancelled your membership, it will end at the conclusion of the contracted period. From then on, the option to send more messages will no longer be available. To continue, you will need to make another payment.
You can pay by credit, debit, or prepaid card. Apple Pay, Link, and Google Pay are also available. We accept Visa, Mastercard, and Maestro.
We do not offer direct PayPal payment, but we do accept PayPal debit cards.
It means that the user is online and you can chat with them. When you send a message, they will receive a notification.
Inside the chat with the user you wish to block, click on the three dots in the top right corner. There you will find the option to block the user. Once blocked, that user will not be able to send you any more messages.
If you wish to unblock someone, go to the three dots menu, where you will find a list of your blocked members.
Without a subscription, you cannot chat.
From the Notifications tab, you can disable message notifications.
If you do not wish to receive newsletters, you can unsubscribe via the email unsubscribe page.
Photos and messages can be deleted by clicking on each message sent. A menu with three dots will appear, where you can delete them. You can also delete the entire conversation.
Each profile has a button you can use to report members if you believe they are misusing the platform.
Each profile has a Envoyer un message button. If you are a Sugar Daddy without a subscription, you cannot contact members. Visit the Membership Options here.
The sale of photos or promotion of content-selling social networks is not permitted. Erotic video calls in exchange for financial compensation are also not allowed.
No, sugar dating has nothing to do with online-only relationships. Sugar dating is an in-person relationship.
Please note that sugar dating platforms do not appear in common app stores, so our website works via browser. Browsers use the push notification system, which you must enable to receive notifications. You will find how to activate and configure them in our user guide.
Au Planète Sugar Daddy we use a geolocation system. If your IP is from outside the UK, your profile may be deleted, or you may not be able to access it.
If for some reason you have lost your password and cannot recover it, you can write to us at info@sugardaddyplanet.com or via our contact form.
To delete your account, go to the Paramètres tab and then select Delete Profile.
If you wish to cancel your subscription, you can also do so from the Paramètres tab under Subscription.
Profiles are approved automatically, although our security system checks that photos and data are correct via email and photo verification.
Yes, prepaid cards are accepted.
First, check your Spam folder, as some emails may go there.
If you still cannot find it, send us an email at support@sugardaddyplanet.com or submit a ticket through the contact form.
In some cases, our bot checks for certain words to prevent sex requests or similar. In other cases, a user may have reported your profile.
If you want to know the exact reason, contact us via the contact form or at info@sugardaddyplanet.com.
If you send too many messages in a row or repetitive ones, the system will block your chat to prevent spam.
You will need to wait one hour before you can send messages again.